Telephone calls reduce mortality

Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

PURPOSE Internet-based patient portals are increasingly being implemented throughout health care organizations to enhance health and optimize communication between patients and health professionals. The decision to adopt a patient portal requires careful examination of the advantages and disadvantages of implementation. This study aims to investigate 1 proposed advantage of implementation: alle...

Does Web Based Self-Service Reduce Telephone Calls to Call Center: An Empirical Analysis

Response: Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls? To the Editor: In “Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?” the authors concluded that in fact, electronic messaging between patients and providers is associated with increased phone calls, counterintuitive to the notion that electronic portals might ...

Physicians' opinions on compensation for telephone calls.

OBJECTIVES To describe the attitudes of pediatricians and other physicians practicing in a fee-for-service environment toward compensation for telephone encounters with patients. DESIGN Survey by mail. PARTICIPANTS The 67 pediatric and 634 other private physicians and medical school faculty of Albany County, NY. RESULTS A total of 479 of all the physicians (68.3%) and 55 of the pediatrici...

Telephone calls by individuals with cancer.

PURPOSE/OBJECTIVES To describe symptom type and reporting patterns found in spontaneously initiated telephone calls placed to an ambulatory cancer center practice. DESIGN Retrospective, descriptive. SETTING Adult hematology oncology cancer center. SAMPLE 563 individuals with a wide range of oncology diagnoses who initiated 1,229 telephone calls to report symptoms. METHODS Raw data were ...